Privacy & Cookie policy

This privacy & cookie policy sets out the data processing practices of Heritage Fine Food Company Ltd and the following trading names/product/service websites: 5adaybox, Heritage at Home

 

Our UK registered office is at Lowerfields Farm, Coate, Devizes, SN10 3LQ

 

Please note that all data captured will be used and held in accordance with the requirements of the Data Protection Act 2018 (DPA) and the EU General Data Protection Regulation (GDPR). This notice explains:

 

•          What Heritage Fine Foods Ltd does.

•          How to contact Heritage about our use of your personal data.

•          Why Heritage processes personal data and the legal basis for it.

•          How Heritage uses personal data for marketing purposes.

•          Recipients of personal data for processing on Heritage’s behalf.

•          Heritage’s data retention periods.

•          Your rights as a data subject.

•          Cookie policy and use.

•          Third party websites.

•          The security of the personal data that Heritage holds.

•          Changes to our policy and practice.

 

What Heritage does

The Heritage Fine Food Company are a Salsa certified fruit and vegetable wholesaler based in the heart of Wiltshire.  

We currently supply to wholesale and retail customers.

 

How to contact Heritage about your personal data

If you have any requests about your personal data or queries with regard to how we handle your data you can contact our Data Protection Officer (DPO) by phone on +44 (0) 1380 860968, email [email protected], or write to us at Data Protection Officer, Heritage Fine Foods Ltd, Lowerfields Farm, Coate, Devizes, SN10 3LQ.   In this notice DPO means Data Protection Officer.

 

Why Heritage processes personal data

Heritage collects and processes personal data in order to provide its services and product sales. Our services include the delivery of food produce to catering establishments, for home delivery and through our drive thru service. 

In order to provide these services, we collect data directly from individuals through online forms, print and online applications, in email, over the phone and in person.

The table below shows Heritage’s data processing activities in more detail.

The legal basis on which Heritage processes personal data

Heritage relies upon different legal basis for the processing personal data according to the relationship and purpose for which it is collected, as explained below.

 

Contractual

We need to process personal data about individuals, and those enquiring about our work, in order to deliver and administer the services that we provide.

Individuals can update their preferences or unsubscribe from emails by clicking on the link at the bottom of newsletter mailings received.

The contract with customers includes using personal data for the booking of an order with us. We may also send previous customers information about products and services that we think will be of interest to them. Customers can opt out of any of these communications at any time.

 

Legitimate interest

Heritage keeps regular customers informed of its activities and new services/products via updates on the basis of legitimate interest. It is in both the interest of Heritage and the customer that they are aware of the offers that they can benefit from. This kind of information is also a legitimate part of what a customer might reasonably expect to receive. These updates take place periodically via email or telephone calls.

Individuals can update their preferences or unsubscribe from emails by clicking on the link at the bottom of newsletter mailings received.

 

Consent

Heritage seeks consent from individuals, subscribers and customers and anyone who enquires about Heritage products and services to send them marketing information. Consent is sought for:

Marketing information about Heritage’s products and services.

Marketing information about any promotions, events, networking and events attending or running by Heritage.

For each of these areas of activity, marketing consent is sought by channel for email, telephone and post. Some additional optional information can be provided so that the information that we deliver can be more tailored and relevant to your stated interests.

 

Compliance with a legal obligation

In the event that Heritage is contacted directly by a prospective employer or client to verify the status of an individual, Heritage will seek the consent of the individual concerned before releasing any information. We may be required in some cases by law to disclose details without your consent e.g. on a request from the police.

 

How Heritage uses data for marketing purposes

 

Consent

Heritage gains marketing consent from individuals in several ways:

online through a self-registration process

in person at an event

In accordance with the DPA, Heritage requires marketing consent to be freely given, specific and fully informed. It is revocable at any time and Heritage keeps a digital record of your consent in our CRM systems, including when consent is given or withdrawn.

Marketing consent has to be given directly to Heritage by the individual concerned and cannot be given by a third party. If your personal data is passed to Heritage from a third party with your consent, such as a referral from a partner, employer or agent, consent for further marketing communication, if relevant, will be gained directly from you by Heritage.

If you opt into marketing, Heritage will use your personal information to send you the information that you have consented to receive about services and products that will be most relevant to you. We will never pass your personal data to third parties for marketing purposes.

If at any point you would like to opt-out of receiving communications from Heritage, or would like to change the channels that we use to contact you (such as email or post) you can do this by clicking on the link at the bottom of the last email you have received or contact us directly at email [email protected] or write to the Data Protection Officer at Heritage Fine Foods Ltd, Lowerfields Farm, Coate, Devizes, SN10 3LQ or call on +44 (0) 1380 860968

 

Recipients of personal data for processing on Heritage’s behalf

In carrying out our business, including meeting our obligations to subscribers, customers and other stakeholders, Heritage does not currently use specialist sub-contractors.  However, if we do use services in the future we will ensure that all the suppliers that we work with are required to respect your privacy and abide by all data protection laws.

 

Retention periods

Data subject’s rights

You have the following rights in respect of your personal data.  In order for you to exercise these rights at Heritage we will need to confirm your identity. This may be by you providing your customer number or a form of ID such as a passport or driving licence so that we can verify that you are the data subject before releasing information to you.

 

The right to be informed – you have the right to be told about the collection and use of the personal data you provide. This privacy notice sets out the purpose for which we process your personal data, how long we will keep your data and with whom we will share your data. If you have any questions on how and why we process your data, please contact the DPO. If you want to know more about this right, the ICO has more guidance on their website: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-be-informed/

 

Right of access – you have the right to know whether we are processing your personal data, and to a copy of that data. We would need as much information as possible to enable us to locate your data. We will respond to your request within 28 days of receipt of your request. If you want to exercise this right, please contact the DPO at the contact details above. If you want to know more about this right, the ICO has more guidance on their website

 

Right to rectification – you have the right to have any incorrect personal data corrected or completed if it is incomplete. You can make this request verbally or in writing. We will need as much information as possible to enable us to locate your data. We will look at any request and inform you of our decision within 28 days of receiving the request.  If you want to exercise this right, please contact the DPO at the contact details above. If you want to know more about this right, the ICO has more guidance on their website

 

Right to erasure – this right, often referred to as the right to be forgotten, allows you to ask us to erase personal data where there is no valid reason for us to keep it. We will look at any request and inform you of our decision within 28 days of receiving the request.  If you want to exercise this right, please contact the DPO at the contact details above. If you want to know more about this right, the ICO has more guidance on their website

 

Right to restrict processing – you have the right to ask us to restrict processing of your data. We will look at any request and inform you of our decision within 28 days of receiving the request.  If you want to exercise this right, please contact the DPO at the contact details above. If you want to know more about this right, the ICO has more guidance on their website

 

Right to data portability – you have the right to move, copy or transfer your personal data from one IT environment to another. This right applies to data that you have provided to us and that we are processing on the legal basis of consent or in the performance of a contract and where that processing is by automated means. We will respond to your request within 28 days of receipt of your request. If you want to exercise this right, please contact the DPO at the contact details above. If you want to know more about this right, the ICO has more guidance on their website

 

Right to object – you have the right to object to our processing of your personal data based on (i) legitimate interests, or for the performance of a task in the public interests/exercise of official authority (including profiling); (ii) direct marketing (including profiling); and (iii) for purposes of scientific/historical research and statistics.

 

Legitimate interests/legal task – your objection should be based on your particular situation. We can continue to process the data if we can demonstrate compelling legitimate grounds which override your interests.

 

Direct marketing – you have an absolute right to ask us to stop processing for the purposes of direct marketing. We will action your request as soon as possible.

 

Scientific/historical research and statistics – your objection should be based on your particular situation. If we are conducting research where the processing is necessary for the performance of a public task, we can refuse to comply with your objection.

If you want to exercise this right, please contact the DPO at the contact details above. If you want to know more about this right, the ICO has more guidance on their website

 

Rights relating to automated decision making including profiling – you have rights in respect of automated decision making, including profiling. Where we carry out solely automated decision making, including profiling, which has legal or similarly significant effects on you, we can only do this if it is in connection with a contract with you, we have a right under law or you have provided your explicit consent. We will tell you if this happens and tell you how you can request human intervention or challenge the decision. If you want to exercise this right, please contact the DPO at the contact details above. If you want to know more about this right, the ICO has more guidance on their website

 

Processing based on consent

Where Heritage processes your personal data based on your consent you have the right to withdraw that consent at any time without reason. You can opt-out by using the unsubscribe option in any marketing that we send you via the link at the bottom of the email received.

 

The right to lodge a complaint to a supervisory authority

If you are unhappy with any aspect of our handling of your data you can make a complaint to the Data Protection Officer ([email protected])  at Heritage who will consider the matter for you. If you are still not satisfied, you can make a complaint to the Information Commissioner’s Office 

 

 

Cookies and Tracking

 

This website uses cookies in compliance with the Privacy and Electronic Communications Regulations (PECR). Customers will be notified and required to accept cookie use where applicable.

 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect
The table below lists the cookies we collect and what information they store.

 

Cookie Name / Cookie Description

FORM_KEY
Stores randomly generated key used to prevent forged requests.
PHPSESSID
Your session ID on the server.
GUEST-VIEW
Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART
A link to information about your cart and viewing history, if you have asked for this.
STF
Information on products you have emailed to friends.
STORE
The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE
Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID
Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE
Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION
Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT
Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS
Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION
Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY
Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION
Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE
Facilitates translation of content to other languages.

 

Third party websites

Our website may contain links to other websites that are outside our control and are not covered by this privacy notice.  If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours

 

The security of the personal data that Heritage processes

Heritage protects the personal data that it holds with technical and organisational security measures. Our cyber security arrangements and framework of data protection policies, procedures and training are kept under regular review to ensure that we keep the data we hold secure.

 

Changes to the privacy notice

This privacy notice was republished on 19 March 2025. It is regularly reviewed and will be updated when necessary. If we make any significant changes we will communicate them to you.

 

Queries

If you have any queries about the policy and how it affects you, please contact the Data Protection Officer via [email protected] or in writing to Lowerfields Farm, Coate, Devizes, SN10 3LQ